The first time when I was introduced to this delivery joint was when they had started out as a single outlet at Rajarhat and biriyani and bhuna masala(chicken /mutton) were the only options. They has come a long way with three outlets and a range of offerings now.
Since this is a take away restaurant, there’s nothing to write about ambiance.
Food- Both chicken and mutton biriyanis are equally good. The handi biriyani, even though it is meant for 3 people, is enough to satiate the hunger of four persons. Chicken /mutton pieces are tender and very well cooked. The eggs and big sized aloo(potatoes) along with the burani complete the dish. For side dishes, I prefer the chicken or mutton bhuna masala as compared to chicken bharta. But, there’s very little difference in taste. Bharta has shredded chicken while bhuna masala contains 4pieces of meat. I’ve also tried their mutton kebab and it’s decent. Firni is also good. All the items mentioned deserve a mention in terms of quality, taste and quantity. The only thing that I hope they do is introduce beverages like soft drinks.
Packaging – Shahi biriyani comes in a huge handi covered with aluminum foil. Rozana biriyani comes in well sealed package of two. The side items are packed in plastic boxes while buranis come in clay cups. They also send plates, toothpicks and paper napkins along with the orders. Overall, packaging is leak proof and durable.
Price – post introduction of GST, the pricing has increased. Even then, comparing the quantity of the items to that of the prices, I must say there’s value for money. The pricing is still cheaper to that of the biggies in biriyani sector.
Ease of ordering – One can call on any of the numbers mentioned in the link to place an order between 12noon to midnight. For a frequent customer like me, what’s annoying is that I need to repeat all my details like address, landmark, contact number, name every single time that I place the order. They still don’t have a process in place wherein the details can be fed once into their system and providing the contact number is enough to retrieve the details for every repeat order.
Delivery service – Initially they had a great delivery process in place and orders were delivered within 45mins to an hour. Then came the boom period. They were expanding in number and variety and honestly, the delivery mechanism went for a toss. There were days when I had to call 4to 5 times to track my order, 2 plus hours to receive the same. They were struggling to serve within time frame. Frustrated, I had stopped ordering for a couple of months. But when I ordered last weekend, my inhibitions were put to rest. They have bounced back with a fantastic delivery service again.
Overall, this is a great place to order from if you love biriyani. A viable option if you have friends for company – it serves awesome food without burning a whole in your pocket. The only thing that I sincerely hope they do is automate the customer details to ease the ordering process for repeat customers. Kabuliwala might have started out as an alternative lunch/dinner option for office crowd initially but gradually they have become a preferred choice for both office goers and families.
In a nutshell, my rating would be
Food – 5
Variety in menu – 4.5
Ease of ordering – 4
Pricing – 4.5
Delivery – 4.
Overall – 4.5
Link to the review on TripAdvisor –
Have a look at this review of Kabuliwala, Rajarhat New Town on @Zomato — http://zoma.to/review/32165350